Corporate Social Responsibility

Our Corporate Social Responsibility Program has four pillars, supporting the global Lagardère Travel Retail PEPS initiatives and underpinned to one or more of the UN’s Sustainable Development Goals (SDGs)

Our Activities


Climate-Friendly Operations

We are reducing the environmental impact of our operations and taking steps to better understand, and reduce our
impact through carbon and waste reduction strategies.

In January 2023, we signed with Sydney-based start up Trace to use their carbon footprint analysis tool, and in June 2023, implemented a Carbon Offset option for all Aelia Duty Free purchases made online through Carbon Click. 

In-store, we have clear waste-management policies, and have transitioned all consumables away from plastic. 


A Resonsible Offer

As part of a customer’s journey, we have an opportunity and
responsibility to share the stories and celebrate the people and
produce of the locations we represent.

We are committed to promoting ethical business practices and supporting Brands and Partners who contribute to a responsible offer by forming meaningful connections with everyone we work with.


Better Together

Our passionate team is a family of customer champions who
show up to create magical moments for everyone, every day
by living our values of excellence, adventure & respect while
having fun.

Our values come to life through our guiding principles, which
break each value down into behaviours and personas, each
guiding all of our actions:

• Extraordinary Excellence - The Leader
• Adventurous Spirit - The Explorer
• Higher Self - The Advocate


Supporting Communities

We have had an association with youth cancer charity, CanTeen for 15 years. Canteen supports 12-25 year-olds dealing with cancer - their own diagnosis, a close family member’s cancer or the death of a loved one

Our fundraising efforts across Australia and New Zealand are channelled into CanTeen's youth leadership programs, which provide opportunities to develop skills and connections that will benefit their long term futures.